Frequently Asked Questions
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How do I buy a bus ticket?
Select your departure and arrival points on the homepage, pick a date, choose a trip from the list, mark your seat on the bus plan, enter passenger details and complete the secure payment step. Your ticket is instantly sent to your e-mail as a PDF and to your phone via SMS.
How do I cancel my ticket?
If you are a member, go to My Account > My Tickets; otherwise open the Check My Ticket page and enter your PNR number and phone. You can cancel your ticket in a few clicks. The refund is returned to your card through your bank.
When will I receive my refund?
The refund is submitted to your bank the moment you cancel. Depending on your bank, it typically appears on your card within 3-7 business days.
Can I cancel close to departure time?
Per company rules, online cancellation is not possible within a certain period before departure (usually the last hour). In that case we recommend contacting the bus company directly for open-ticket or change options.
I did not receive my ticket e-mail. What should I do?
First check your spam folder. The ticket is also sent by SMS. If you still cannot find it, view your ticket with your PNR number on the Check My Ticket page, or reach us via the contact page and we will resend it.
What is the gender rule in seat selection?
Passengers of different genders who do not travel together cannot sit in adjacent seats. The system enforces this automatically: neighbouring seats incompatible with your selected gender are blocked.
Is my payment information secure?
Yes. All payments are processed with 256-bit SSL encryption and 3D Secure (SMS verification by your bank). Your card details are never stored on our systems.
How can I track my bus?
Enter your PNR number on the Where Is My Bus page to see the live position of your bus along the route.
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