Most tasks can be done in a few clicks, no phone queue needed. Pick your situation and we will show the solution.
I want to cancel my ticket
Cancel it yourself in 2 minutes, no call needed.
Enter your PNR and phone number on the Check My Ticket page; your ticket appears and can be cancelled with one click. The refund is returned to your card by your bank. Members can also use My Account > My Tickets.
Check My Ticket
I missed the cancellation deadline
What can be done close to departure?
Per company rules, online cancellation is not possible within a certain period before departure (usually the last hour) on any sales channel. Open-ticket or reschedule options are at the company's discretion — please contact the bus company directly. You can find their contact details on our company pages.
Company Pages
My ticket e-mail did not arrive
Spam folder, SMS and viewing by PNR.
First check your spam folder — the ticket is also sent by SMS. You can instantly view and print your ticket with your PNR on the Check My Ticket page. If you still cannot reach it, contact us below and we will resend it.
View My Ticket
Paid but no ticket visible
Was I charged? Was the ticket issued?
Payment is only completed when a ticket is issued: if the process was interrupted, the amount held by your bank is automatically released (usually within hours, at most a few business days). If you have a PNR number, your ticket was issued — view it on the Check My Ticket page.
Check My Ticket
Where is my bus?
Live location tracking.
Enter your PNR on the Where Is My Bus page and see the live position of your bus on the map.
Where Is My Bus
Invoices and corporate requests
Invoicing, partnerships, press.
For invoice requests, partnership applications and press inquiries, reach us by e-mail — please include your PNR number. We respond within 1 business day.
Send E-mail
Otogar Turizm Bilişim ve Tic. Ltd. Şti. — Kırklareli, Türkiye
